AVAYA Business Partner

AVAYA is a global leader in the field of telecommunications services and applications. Avaya has more than a hundred years of experience and innovation in digital communications network software, disease of "Bill Graham" to AT & T Inc. and access to the company Lucent Technology.

Why Avaya?

Avaya is a global leader in business communications systems. The availability of unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Companies of all sizes depend on Avaya solutions that enhance productivity and collaboration, customer service and competitiveness. A unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, Avaya helps improve the way organizations work and make them more productive, processes more flexible and customers more satisfied.

Hybrid PBX'S

AVAYA IP Office 500

Hybrid PBX'S

  • A wide Range of Phones are supported UP To 384 Extensions (IP-Digital-Analog -SIP).
  • 32 networked locations By SCN (1000 Users Across Multiple Sites).
  • 204 - PSTN (Analog Trunks).
  • 120 - SIP Trunks.
  • 148 - DSPs.
  • 128-party ad hoc conferencing or Meet Me Conferencing.
  • 8 PRI Supported (240 Ch's).
  • 10 - Console Software.
  • Free Voice Mail.
  • Voice Mail to Email.
  • Auto Attendant up to 40 ports (IP Office Preferred Edition Required).
  • Mobile Extensions Supported.
  • Voice & video & IM On PC Softphone.
  • Voice & video & IM On Tablet devices.
  • Call recording system.
  • Unlimited multi-level auto-attendant.
  • Call center analytics and reporting.
  • Supported up to 150 Agents.
  • Interactive voice response (IVR).
  • PC Wallboard.
  • Integration With third Party Applications MS Lync, MS CRM, Fax, SMS and hospitality.

AVAYA IP Office - Server Edition

Hybrid PBX'S

  • A wide Range of Phones are supported UP To 3000 Extensions (IP-Digital-Analog -SIP).
  • 150 networked locations.
  • 204 - PSTN (Analog Trunks).
  • 512- SIP Trunks.
  • 500- DSPs.
  • 512-party ad hoc conferencing or Meet Me Conferencing.
  • 240 PRI Supported.
  • 50 - Console Software.
  • Voice Mail.
  • Voice Mail to Email.
  • Conference Channels 512.
  • Up to 500 Voice massaging & Auto Attendant ports.
  • Mobile Extensions Supported.
  • Voice & video & IM On PC Softphone.
  • Voice & video & IM On Tablet devices.
  • Call recording system (Built-in 500 ch).
  • Unlimited multi-level auto-attendant.
  • Interactive voice response.
  • MS CRM integration.
  • MS Lync integration.
  • Centralized licensing, Centralized management.
  • Resiliency.
  • Contact Center.

Telephones / AVAYA Digital Terminals 1400 Series & 9500 Series

1403

  • 3 line appearance/feature keys with dual LEDs for clear status indication to the user.
  • Several fixed feature keys for common tasks.
  • Two way speakerphone.
  • Backlit display for easier viewing in all lighting conditions.

1408

  • 8 line appearance/feature keys with dual LEDs for clear status indication to the user.
  • Several fixed feature keys for common tasks.
  • Two way speakerphone.
  • Integrated headset jack.
  • 3-line, backlit display.

9504

  • Line black and white LCD display with backlight.
  • 4 dual red/green LED buttons.
  • Scroll to next 2 pages, providing up to 12 programmable buttons.
  • 4 interactive soft-key buttons.
  • Two-way speakerphone.

1416

  • 16 line/feature keys with dual LEDs for clear status indication to the user.
  • Several fixed feature keys for common tasks.
  • Two way speakerphone.
  • Integrated headset jack.
  • Adjustable, 4-line, backlit display.

Support for button module (up to 3 – BM32) Need's Power Adapter


9508

  • 3.8 inch black and white LCD Display (181*120) with backlight.
  • Dual red/green LED buttons.
  • Scroll to next 2 pages, providing up to 24 programmable buttons.
  • 4 interactive soft-key buttons.
  • Digital phone with DSP: Full duplex speakerphone.

Support for button module (up to 3 – BM24) Need's Power Adapter

Telephones / AVAYA IP Terminals 1600 Series & 9600 Series

1603

  • 3 line appearance/feature keys with dual LEDs for clear status indication to the user.
  • Several fixed feature keys for common tasks.
  • 2-way speakerphone.
  • Backlit display for easier viewing in all lighting conditions.
  • Adaptor required for PoE.

1608

  • 8 line appearance/feature keys with dual LEDs for clear status indication to the user.
  • Several fixed feature keys for common tasks.
  • Full-duplex speakerphone.
  • Integrated headset jack.
  • 3-line, backlit display.
  • PoE supported.

1616

  • 16 line/feature keys with dual LEDs for clear status indication to the user.
  • Several fixed feature keys for common tasks.
  • Full-duplex speakerphone.
  • Integrated headset jack.
  • Adjustable, 4-line, backlit display.
  • PoE supported.

Support for button module (up to 3 – BM32), Need's Power Adapter or PoE Switch


9608 G

  • Backlit grey-scale 97mm display.
  • Full duplex speaker phone.
  • 8 x programmable feature buttons.
  • Fixed feature buttons: Phone, Messages, History, Avaya Menu, Home, Headset, Speaker, Volume and Mute.
  • 4 x contextual soft keys.
  • Navigation Cluster.
  • 10/100/1000 Ethernet.
  • Dual position stand.
  • Message Waiting Indicator (MWI).
  • Support for button module (up to 3 – BM12 and/or SBM24).
  • PoE Class 1 (2).
  • Multiple language support.
  • Supported on CM3.1 (H.323) or CM6.X (SIP).

9611 G

  • Backlit full colour 97mm display.
  • Full duplex speaker phone.
  • 8 x programmable feature buttons.
  • Fixed feature buttons: Phone, Messages, History, Home, Avaya Menu, Headset, Speaker, Volume and Mute.
  • 4 x contextual soft keys.
  • Navigation Cluster.
  • Dual position stand.
  • 10/100/1000 Ethernet (with secondary port).
  • Message Waiting Indicator (MWI).
  • Support for button module (up to 3 – BM12 and/or SBM24).
  • PoE Class 1 (2).
  • USB port.
  • Multiple language support.
  • Supported on CM3.1 (H.323) or CM6.X (SIP).

9621 G

  • Backlit full colour 109mm touchscreen display (adjustable display angle).
  • Full duplex wideband speaker phone.
  • 4 x Soft keys.
  • Four-way navigation Cluster.
  • Dual position stand.
  • 10/100/1000 Ethernet (with secondary port).
  • Message Waiting Indicator (MWI).
  • Support for button module (Up to 3 – BM12 and/or SBM24).
  • PoE Class 2.
  • USB port.
  • Multiple language support.
  • Supported on CM3.1 (H.323) or CM6.X (SIP).

9641 GS

  • Backlit full colour 119mm touchscreen display (adjustable display angle).
  • Full duplex wideband speaker phone.
  • Hearing aid compatible.
  • Dual position stand.
  • Wall mountable.
  • Fixed feature buttons: Phone, Messages, Contacts, History, Home, Forwarding, Headset, Speaker, Volume, Mute.
  • 10/100/1000 Ethernet (with secondary port).
  • PoE Class 2.
  • Headset and USB interfaces.
  • H.323 or SIP.
  • Multiple language support.
  • Supported on CMX or greater.
  • USB Port.
  • Bluetooth enabled.
  • Message Waiting Indicator (MWI).
  • Support for button module (Up to 3 – BM12 and/or SBM24).
  • Supported on CM3.1 (H.323) or CM6.X (SIP).

H 175

  • 7" capacitive touchscreen.
  • Full HD 1080p HD video.
  • 1080p30fps resolution.
  • Wi-Fi / Bluetooth enabled.
  • DECT 6.0 cordless handset with answer, volume, and mute controls.
  • Access to outlook calendar & contacts.
  • HD Speaker Phone.
  • Headset and USB interfaces.
  • H.323 or SIP.
  • Multiple language support.
  • Supported on CMX or greater.
  • USB Port.
  • Message Waiting Indicator (MWI).
  • Supported on CM3.1 (H.323) or CM6.X (SIP).
  • Integrated with Avaya UC.

Video and Voice Conferencing

AVAYA Conference Terminals - B100 Series

Conference - Door Phone

  • Three Types (B179 SIP - B159 - B149 Analog).
  • OmniSound 2.0.
  • 5-ways conference calls.
  • SIP based.
  • SD call recording.
  • Built-in bridging function.
  • Expandable with microphones.
  • Connection for Wireless headset.
  • Phonebook.
  • Conference guide.
  • Expandable for PA System.
  • Web-based configuration of import/export of contacts and settings.
  • PoE (Power over Ethernet).

Avaya Flare® Experience

Collaboration

  • Compact User Experience.
  • Voice, Video, IM, Presence.
  • Web Collaboration.
  • Contact Filtering.
  • TLS / SRTP Security.
  • Windows & iPAD Support.
  • Avaya Communicator for Web Integration.

Avaya One X Mobile

Mobility

  • Voice & Video Calls & IM & conferencing on Mobile.
  • Wi-Fi, 3G/4G Connectivity.
  • Cost-effective mobility.
  • Simultaneous ring and call control with office desk phone.
  • Integrated server-based solution provides rich functionality.
  • Supported All Smart Phones (I Phone, Android, Blackberry).

Scopia XT 5000 / Scopia XT 240

Avaya Video Solutions

  • Creates a virtual conference room.
  • Voice, Video, Recording.
  • Combines room system, desktop and mobile devices.
  • Supports BYOD and 3rd party devices.
  • Comprehensive, simple, affordable.

Call Center Solutions

Customer Call Reporter (CCR)

Avaya IP Office Contact Center applications are specially designed for the needs and budgets of small to medium businesses. Contact Center applications include the Compact Business Center and the more advanced Compact Contact Center, delivering custom reporting.

  • Browser-based tool for managing and controlling customer service levels.
  • Track and record agent and supervisor workload.
  • Create real-time and historical reports in a variety of formats.
  • Target segment: small companies with fewer than 30 agents.
  • Wall-board can be modified according to customer requirements.
  • Report Scheduler. Built-in templates & custom reports.

Multi Channels Contact Center Solutions

Avaya Contact Center Select ACCS

  • Up to 400 Agents Inbound & Outbound.
  • Voice, Email, Web-Chat, SMS & Fax.
  • Unlimited Skillsets.
  • IVR.
  • Reporting.
  • Call Recording.
  • Customizable Desktop.
  • Support new AWFOS (Avaya Work Force Optimization Select) solution.
  • Resiliency.

IP Office Contact Center IPOCC

  • Up to 250 Agents Inbound & Outbound.
  • Voice, Email & Web-Chat.
  • Unlimited Skillsets.
  • IVR.
  • Reporting.
  • Call Recording.
  • Customizable Desktop.
  • Support new AWFOS (Avaya Work Force Optimization Select) solution.
  • Resiliency.

Recording System / Avaya Contact Store

Flexible Call Recording – Contact Recorder

  • Browser based access to recording library.
  • Powerful search filters.
  • CLID, date, time, dialed number, length, extension number.
  • Ad-hoc (immediate record) or percentage calls in a time period.
  • Easily archived and retrieved.
  • Perfect for training and conflict resolution.

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