Multi Channels Contact Center Solutions

Avaya IP Office Contact Center applications are specially designed for the needs and budgets of small to medium businesses. Contact Center applications include the Compact Business Center and the more advanced Compact Contact Center, delivering custom reporting.

Contact Center Solutions
Avaya Contact Center Select ACCS

Avaya Contact Center Select ACCS

  • Up to 400 Agents Inbound & Outbound.
  • Voice, Email, Web-Chat, SMS & Fax.
  • Unlimited Skillsets.
  • IVR.
  • Reporting.
  • Call Recording.
  • Customizable Desktop.
  • Support new AWFOS (Avaya Work Force Optimization Select) solution.
  • Resiliency.
IP Office Contact Center IPOCC

IP Office Contact Center IPOCC

  • Up to 250 Agents Inbound & Outbound.
  • Voice, Email & Web-Chat.
  • Unlimited Skillsets.
  • IVR.
  • Reporting.
  • Call Recording.
  • Customizable Desktop.
  • Support new AWFOS (Avaya Work Force Optimization Select) solution.
  • Resiliency.

Recording System / Avaya Contact Store

Avaya-Flexible-Call-Recording-Contact-Recorder

Flexible Call Recording – Contact Recorder

  • Browser based access to recording library.
  • Powerful search filters.
  • CLID, date, time, dialed number, length, extension number.
  • Ad-hoc (immediate record) or percentage calls in a time period.
  • Easily archived and retrieved.
  • Perfect for training and conflict resolution.

OUR SERVICES

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    STC Business

    STC Business

    STC Business provides a wide range of communication business solutions from a single source...

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    Jawal B SMS

    Jawal B SMS

    Jawal B SMS offers integrated solutions for text messages, which is customized specifically for business...

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    MAX GPSTrack

    MAX GPS Track

    Max GPS Track offers GPS Tracking solutions for the Saudi market. We offer GPS-based Fleet Tracking software...

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    Avaya

    Avaya

    Avaya Is a global leader in the field of telecommunications services and applications, Avaya has more than a hundred...

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  • Max Media

    DrayTek

    DrayTek

    Draytek Allows enterprise customers to link more than one location together using Virtual...

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    Max Media

    GRAND STREAM

    GRAND STREAM

    Grandstream offers lower communication costs, increase security protection and enhance productivity...

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    Max Media

    STC Business

    STC Business

    STC Business provides a wide range of communication business solutions from a single source...

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    Max Media

    Jawal B SMS

    Jawal B SMS

    Jawal B SMS offers integrated solutions for text messages, which is customized specifically for business...

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